This user agreement, hereinafter the "Agreement", is concluded between the online store volchok.ru, which has an Internet address https://volchok.ru/store, hereinafter referred to as the "Online store" or "Site", and the user of the online store services, hereinafter referred to as the "Buyer", and determines the conditions for purchasing goods through the Site.
1. General terms
1.1. This Agreement is concluded between the Buyer and the Online store at the time of ordering. The Buyer confirms his acceptance of the terms established by this Agreement by clicking "I accept the terms" button when placing an order.
1.2. This Agreement, as well as information about the product presented on the Site, is a public offer in accordance with Article 435 and Part 2 of Article 437 of the Civil Code of the Russian Federation.
1.3. The provisions of the Civil Code of the Russian Federation on the sale of goods by remote means (Article 497 of the Federal Law of the Russian Federation of 25.10.2007 N 234-FZ), as well as the Law of the Russian Federation "On Protection of Consumer Rights" of 07.02.1992 No. 2300-1 and other legal acts adopted in accordance with them apply to the relations between the Buyer and the Online store.
1.4. The buyer can be any natural or legal person who is able to accept and pay for the goods ordered by him in the manner and under the conditions established by this Agreement on the territory of the Russian Federation.
1.5. The Online store reserves the right to amend this Agreement.
1.6. This Agreement should be considered in the form as it is published on the Site, and should be applied and interpreted in accordance with the legislation of the Russian Federation.
2. Product information
2.1. The goods are presented on the Site through photo samples, which are the property of the Online store.
2.2. Each sample photo is accompanied by text information: article, price and product description.
2.3. At the request of the Buyer, the manager of the Online store is obliged to provide (by phone or via e-mail) other information that is necessary and sufficient, from the point of view of the Buyer, to make a decision on the purchase of goods.
2.4. The price of the goods indicated on the Site can be changed by the Online store unilaterally.
2.5. In the event of a change in the price of the goods ordered by the Buyer, the manager of the Online store informs the Buyer about this (by phone or via e-mail) as soon as possible to receive confirmation or cancellation of the order. If it is impossible to contact the Buyer, this order is considered canceled.
3. Procedure for purchasing goods
3.1. The buyer has the right to place an order for any product presented on the Site. The order can be placed by the Buyer in the following way: independently on the Site.
3.2. After placing the order, a letter is sent to the Buyer's e-mail, confirming the acceptance of the order, indicating the names of the selected goods and the total amount of the order, which is an integral part of this Agreement. Further, the manager of the Online store contacts the Buyer (by phone or via e-mail) to receive an order confirmation.
3.3. In the absence of goods in the warehouse, the manager of the Online store is obliged to inform the Buyer about this (by phone or by e-mail).
3.4. In the absence of a product, the Buyer has the right to replace it with another product or cancel the order.
3.5. The Buyer has the right to refuse the ordered goods at any time before it is sent to the Buyer, informing the Online store about this (by phone or by e-mail) in advance (but no later than 12 hours before the delivery time).
3.6. The buyer has the right to refuse the ordered goods and return it to the courier at the time of its receipt, if the size, color did not suit him or for any other reasons.
4.1. Delivery of goods ordered in the Online store, in the agreed quantity and assortment, is carried out by the delivery service in the territory of the city of Moscow and the Moscow region, as well as to other cities of the Russian Federation.
4.2. Delivery costs are paid by the Buyer at the rates indicated on the Site in the "Payment" and "Delivery" sections.
4.3. Delivery of the ordered goods is made within the terms agreed with the Buyer.
4.4. The buyer is obliged, in the presence of the courier of the Online store, to accept the ordered goods in terms of quantity, quality, assortment and completeness of the goods.
4.5. The fact of acceptance of the goods by the Buyer is the payment for the goods (payment of the total amount of the order and the amount of expenses for the delivery of the goods to the Buyer).
5.1. Payment methods are indicated on the Site in the "Payment" and "Delivery" sections.
5.2. The Buyer pays for the goods by transferring money to the representative of the Online store in the person of the courier of the delivery service.
5.3. The goods are paid only in rubles.
6. Return of goods
6.1. The Buyer has the right to refuse the goods after receiving it within 14 days. The return of a good quality product is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of the purchase of the specified product (consignment note, cash register receipt) are preserved. During this period, the Buyer is obliged to notify the store manager in writing or by phone +7 (966) 056-06-95 about the desire to return the goods.
6.2. The Buyer does not have the right to refuse goods of good quality, having individually defined properties, if the specified goods can be used exclusively by the Buyer who buys it.
6.3. If the Buyer refuses the goods, the Online store returns to him the amount paid for the goods, minus the amount of devivery expenses, no later than ten days from the date the Buyer submits the corresponding request.
6.4. The goods of inadequate quality can be replaced by a similar product of good quality, or returned to the Seller, in this case, the delivery of the goods is paid by the Seller.
7. Additional information
7.1. The Online store reserves the right to expand and reduce the product offer on the Site, regulate access to the purchase of any goods, and suspend or stop the sale of any goods at its sole discretion.
7.2. The Online store has the right to conduct special promotions.
7.3. In accordance with the Federal Law "On Personal Data", by placing an order, you consent to the Online store to process your personal data in order to send information and promote goods on the market, without any time limit. This consent can be revoked by you by sending a written notice. In this case, your personal data will be destroyed, and their processing is terminated within 7 working days from the date we received the notification.
7.4. The Seller undertakes to maintain confidentiality with respect to the Buyer's personal data, as well as other information about the Buyer that has become known to the Seller in connection with the execution of this Agreement, unless such information:
- is publicly available;
- disclosed at the request or with the permission of the Buyer;
- requires disclosure on the grounds provided for by law, or upon receipt of relevant requests from the court or authorized state bodies;
- disclosed on other grounds stipulated by the agreement of the Parties.
7.5. The Seller has the right to unilaterally amend the Agreement by publishing changes on the Site https://volchok.ru/store, unless otherwise provided by the new edition of the Agreement.
7.6. The Agreement is a legally binding agreement between the Buyer and the Seller and contains the rules for making purchases in the online store "volchok.ru".
7.7. This agreement is considered concluded from the moment the seller issues a cash or sales receipt to the buyer, or another document confirming payment for the goods, or from the moment the seller receives a message about the intention to purchase the goods.